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October 28, 2003 01:45 PM EST
With investment budgets under intense pressure, the focus is firmly on
productivity improvements to gain rapid return on investment (ROI). In
addition, competitive pressures are making customer service and customer
retention priorities. To address these requirements, organization... (more)
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January 1, 2000 12:00 AM EST
No need to do everything at once. Start out small if you wish, and see what
works best. There are two approaches to getting started. One is to do a
strategic plan and rollout for the entire enterprise. The other is to begin
with a limited pilot in which a single business area is ... (more)
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